Education Programs

Medical Receptionist - Oneonta Health Center

Full Time/37.5 hrs per week. Fully paid individual health insurance. Paid holidays and no late evenings.

The Receptionist is responsible for maintaining patient medical records, fee assessment and collection, and patient data entry.


  • Responsible for opening/closing procedures, as appropriate to site requirements.
  • Open/close telephone lines as appropriate; listen to voice messages and distribute accordingly.
  • Check patient in, providing appropriate paperwork and answering questions as appropriate.
  • Verify and enter patient data in computer.
  • Provides excellent customer service in a courteous, professional manner.
  • Determine fee category and complete all necessary transactions at check out.
  • Acts as a liaison between this agency and various local Department of Social Services of counties which the agency serves.
  • Assists patients in explaining various programs, which includes the filling out of applications, collecting and verifying patient’s information and documents for accuracy, following up of incomplete applications, and the tracking and submission of completed applications.
  • Understands the various health benefit programs which are available in New York State.
  • Refers patients to appropriate agencies in order to receive additional benefits.
  • Record missed appointments and forward charts to clinic for follow up.Answer telephone, make appointments, and give service information; relay messages as necessary.
  • Place reminder calls to patients prior to their scheduled appointment.
  • Copy and mail patient transfer requests.
  • Balance cash drawer at the end of shift.
  • Purge in-active patient charts.
  • Covers co-workers' planned and unplanned time away from the office
  • Attend staff meetings and continuing education offerings as appropriate.
  • Work collaboratively with other staff in achieving the agency’s goals and objectives.
  • Participates in FPSCNY’s Quality Risk Management activities.

High school graduate with experience in computer use and familiarity with general office equipment. Experience in answering multi-line telephone system. Pleasant telephone voice and positive demeanor with the ability to be tactful, sensitive and empathetic to all patients and clients. Commitment to the mission of Family Planning. Must have a contact phone number. Access to reliable transportation to travel in all counties. Physically able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Mail resume and cover letter to: Shirley Hadley, Director of Human Resources: shirley.hadley@fpscny.org.

Accurate Information, Real Education

Family Planning of South Central New York’s Education department provides programs which address a full range of sexual health topics. Programs are available in schools and community organizations. Our programs empower individuals to gain knowledge and skills to help them make healthy choices about sexuality and relationships.

Our school and community-based programs for young people share medically accurate, age-appropriate curriculum about avoiding pregnancy, sexually transmitted diseases (STDs), and HIV infection as part of a broader program that includes information about healthy relationships, effective communication skills and sexual activity as part of a healthy relationship.

  • Which one is safe for you
  • Which one you will be able to use correctly and consistently
  • Which one you and your partner(s) will be comfortable using
  • Which one is affordable and easy for you to access.
The experts at Family Planning can help you select just the right birth control method for you and we are always there to make sure everything is working for you. Walk in today or schedule an appointment online to get the birth control method that’s right for you.

School and community based programs for youth:

Utilize an approach which: conveys accurate messages about avoiding pregnancy, sexually transmitted diseases (STDs), and HIV infection as part of a broader context which includes information about what constitutes a healthy relationship, effective communication skills, and sexual activity as part of a healthy relationship.

  • Abstinence
  • Bullying
  • Communication Skills
  • Contraception
  • Dating and Dating Violence
  • Decision Making
  • Goal Setting
  • Healthy Relationships
  • HIV / AIDS Education
  • Male Responsibility
  • Media Messages
  • Parenting Now or Later
  • Postponing Sexual Involvement
  • Puberty Education
  • Reproductive Life Plan
  • Refusal Skills
  • Risk Reduction / Safer Sex
  • Sexually Transmitted Infections
  • Self Esteem and Body Image
  • Sexting
  • Sexual Harassment
  • Teen Pregnancy Prevention
  • Technology and Sexuality

To learn more about our education programs, call 607-723-8306 or email fpscny@fpscny.org.

Parent Programs

Parent-Child communication: Knowing what to say when and how can be hard to figure out. Children need age appropriate messages. Our programs provide information and tools to foster conversation between parents and children. Topics can include:

  • Reproductive Health (including the developmental process)
  • Gender Issues
  • Contraception
  • Current challenges faced by youth.
Programs can be customized to meet the needs of your group.

Special Programs

Broome County:

Teen Pregnancy Prevention programs utilize evidenced-based programming with identified high risk populations. Working with schools and community groups to expand life options and prevent early sexual activity, unintended pregnancy, and sexually transmitted infections.

Chenango, Delaware and Otsego Counties:

Family Planning Education Service is a home visiting program that offers family and individual education, support and referrals for a wide range of reproductive and sexual health needs.

Sexuality, Intimacy and Aging (all counties):

Preparing for and responding to the sexual expression of the aging population can present challenges for those who are providing services to them. Join us for an informative and engaging session as we address: Why caregivers attitudes about sexuality and intimacy are important.

  • What to expect from individuals with Alzheimer’s, Dementia, stroke and other medical conditions.
  • Ways to support sexual expression while maintaining a comfortable environment for clients, staff and families.
To learn more about our Education programs, please call (607) 723-8306 or (607) 432-2250 or write to fpscny@fpscny.org.