Medical Receptionist - Oneonta Health Center

Full Time/37.5 hrs per week. Fully paid individual health insurance. Paid holidays and no late evenings.

The Receptionist is responsible for maintaining patient medical records, fee assessment and collection, and patient data entry.


  • Responsible for opening/closing procedures, as appropriate to site requirements.
  • Open/close telephone lines as appropriate; listen to voice messages and distribute accordingly.
  • Check patient in, providing appropriate paperwork and answering questions as appropriate.
  • Verify and enter patient data in computer.
  • Provides excellent customer service in a courteous, professional manner.
  • Determine fee category and complete all necessary transactions at check out.
  • Acts as a liaison between this agency and various local Department of Social Services of counties which the agency serves.
  • Assists patients in explaining various programs, which includes the filling out of applications, collecting and verifying patient’s information and documents for accuracy, following up of incomplete applications, and the tracking and submission of completed applications.
  • Understands the various health benefit programs which are available in New York State.
  • Refers patients to appropriate agencies in order to receive additional benefits.
  • Record missed appointments and forward charts to clinic for follow up.Answer telephone, make appointments, and give service information; relay messages as necessary.
  • Place reminder calls to patients prior to their scheduled appointment.
  • Copy and mail patient transfer requests.
  • Balance cash drawer at the end of shift.
  • Purge in-active patient charts.
  • Covers co-workers' planned and unplanned time away from the office
  • Attend staff meetings and continuing education offerings as appropriate.
  • Work collaboratively with other staff in achieving the agency’s goals and objectives.
  • Participates in FPSCNY’s Quality Risk Management activities.

High school graduate with experience in computer use and familiarity with general office equipment. Experience in answering multi-line telephone system. Pleasant telephone voice and positive demeanor with the ability to be tactful, sensitive and empathetic to all patients and clients. Commitment to the mission of Family Planning. Must have a contact phone number. Access to reliable transportation to travel in all counties. Physically able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Mail resume and cover letter to: Shirley Hadley, Director of Human Resources: shirley.hadley@fpscny.org.

Q: What do I have to do to use birth control pills or other prescription methods?
A: First you’ll have to make an appointment for a medical visit to make sure that the method you choose is safe for YOU. We will need to take a medical history and do some lab tests (blood pressure, urine test, test for anemia) and do a routine physical including a pelvic exam.
Q: Do I have to have a pelvic exam? Will it hurt?
A: Pelvic exams and Pap tests are not supposed to hurt and are a very important part of staying healthy for women. If the clinicians feel it is safe, and it is important to you, it may be possible to start your pills and have the exam later. At Family Planning you will have plenty of opportunity to talk with us about worries or questions you may have. And don’t be embarrassed. Our clinicians do many exams every day and can help you relax.
Q: What if I don't want my parents to know that I've been to Family Planning?
A: We never give out the name of anyone who uses our services. However, we do try to help you find a way to talk with your parents about tough issues like relationships and sex. Many teens find that their parents are more understanding than they expect.
Q: I don't have much money, can I afford to come to Family Planning?
A: We use a sliding fee scale based on how much money and support you have. Some services are free, and no one is turned away due to lack of money. If you are concerned about cost, please feel free to call us at 607-723-8306 or 607-432-2250.
Q: I am not sure if I'm ready for sex and I have lots of questions I am too embarrassed to ask my parents... Is there someone I can talk to at Family Planning?
A: Just give us a call. We will answer your questions and try to listen and help you through your decisions. Understanding all the pros and cons and consequences of sexual relationships is very important to your health and your future. Resources are available about abstinence, healthy relationships, sexuality and the prevention of pregnancy and STD’s.
Q: What about sexually transmitted diseases and HIV/AIDS?
A: Whether you need information on safer sex or are worried about having an infection, Family Planning can answer your questions and offer confidential STD and HIV testing, and treatment for most sexually transmitted diseases.
Q: Can my boyfriend come to Family Planning?
A: Family Planning encourages both young men and young women to learn how to take care of themselves and stay healthy. We offer medical services for men too. Have him call for more information.
Q: Can you help me if I think I am pregnant?
A: Yes. You can make an appointment for just a test (no exam) to see whether or not you are pregnant. You will talk with someone about what YOU want to do – no one will lecture you or try to tell you what to do.
Q: When are you open?
A: Family Planning is open Monday through Friday and some Saturdays with appointments available to fit a variety of schedules (mornings, afternoons, and some evenings).

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